Amazon Recruitment 2021

Organization Name – Amazon Private Limited

Who can apply – All India Candidate

Job location – All over India

Total Posts – Various

Post Name – Amazon Seller Support Associates

Application Fees – Nil for all categories

 

DESCRIPTION

Ø  The seller support associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

Ø  Demonstrates effective, clear and professional written and oral communication.

Ø  Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of seller’s issue.

Ø  Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Ø  Demonstrates excellent time management skills and the ability to work independently while using departmental resources, policies and procedures.

Ø  Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Ø  Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

Ø  Actively seeks solution through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

Ø  Liaise with other departments such as Customer service, Merchant investigations or payment teams as required to resolves sellers issues and questions.

 

BASIC QUALIFICATIONS

·         Education: Bachelor Degree in any stream with 0-10 years of experience.

·         Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi/Telugu/Tamil/kannada.

·         Shifts: The job involves working in a 24/7 environment including night shifts and shifts are decided based on business requirements.

·         Weekly off: Rotational two consecutively days off (it’s a 5 day working week with 2 consecutively days off)

·         During the first four months (Training and Transition) no unplanned leaves are allowed.

·         Ability to use a Desktop/Laptop and familiarity with internet browsers, Windows Os, Microsoft Outlook, Microsoft Office.

·         Home environment free from Background noise where you can connect to the Internet and work on your deliverables.

·         Should have a good Internet connection with a minimum speed of 20MBps or better and should have at least 100 GB data from a reliable provider.

·         Should have access to mobile phones at all times from a reliable provider.

·         Should have a Power Backup in case of Power Shut down.

·         Candidates who are based in the below locations should only apply: Mumbai

 

PREFERED QUALIFICATIONS

·         Education: Any Graduation (other than BE, BTech and MBA fresher’s)

·         Language: English

·         Experience with a Customer Service environment preferred. Desire to expand skills into new areas.

·         Technical (Computer & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

·         Committed seller advocate, drive process and tool improvements.

·         Enthusiasm and strong Self-motivation.

·         Strong Prioritization and time management skills with a high degree of flexibility.

·         Embrace constant change with flexibility and good grace.

·         Demonstrate appropriate sense of urgency for contact response time in the face of various workflows.

·         Demonstrates effective communication, composure and professional attitude.

·         Exemplary performance record, particularly with regard to quality and productivity.

·         Desired skill set include Ms Office application Excel and Internet explorer/ Mozilla firefox.

 

For more details Please Visit:

Amazon Recruitment 2021 – Click Here

Amazon Recruitment Website – Click Here